Your data protection is a top priority to us. To this end, we collect, process and use your personal data solely within the applicable legal framework and always in conformity with the proper technical and organizational measures that guarantee data security.
We have taken all the necessary measures so that your personal data remain fully protected and in all cases be processed to the extent required for your service. This Confidentiality and Personal Data Protection Policy is in full compliance with the applicable Greek and European legislation including in particular EU Regulation 2016/679 on the protection of natural persons on with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, herein referred to as the “Regulation”).
Our website Confidentiality Policy describes the method whereby we collect and process your personal data which are absolutely required for your prompt navigation and the means by which we ensure high security standards for you. Below you may be informed on your rights regarding the collection and processing of your personal data and how you may exercise the same.
The information and data voluntarily supplied by you shall be used to ensure a direct and effective communication with us and for replying to any of your enquiries or requests. Any data collected through the website, provided that your prior consent has been given, shall be used for assessing how frequently our website is visited and for facilitating its use.
Personal data means any information that relates to personal or property-related data of an identified or identifiable natural person, including, e.g. your name, address, telephone number or date of birth.
Collection and purpose of processing your data
Our website has been designed to enable its users to visit it without revealing their identity, unless they wish so. When using our website, no basic personal data shall be collected, processed or used, unless otherwise specified below.
Our users are asked to supply their personal data especially when they want to subscribe to our newsletter or/and to send enquiries and requests to our email address or through our electronic contact form.
Specific types of data are collected and relate to the below mentioned processing purposes: a) data which users supply through the electronic contact form or by sending a message to our email address, b) data which users supply in order to subscribe to our newsletter (information material sent on a periodical basis).
When filling in a form in our website, you shall be asked to provide some necessary information, in order for us to satisfy your request (full name, email address, gender/title so that we can send you personalized replies to your enquiries, country/town/zip code, so that we can forward all information you have asked for, based on your geographical position).
All data you supply through any of our electronic contact forms shall be used with a view that we: 1) confirm and identify the user(s) if necessary, 2) notify you on our products, offers and activities, if you have expressed a related wish and consent , 3) reply to your enquiries and requests.
By supplying your personal data, you understand that you consent to your data being used and processed by us, exclusively for the purposes described above. You may revoke your consent at any time, either by sending an email directly to email@example.com or by contacting us at +30 2811 117608 or by using the ‘unsubscribe’ facility which may be included in our electronic forms.
Executing your order
In order for us to deliver your orders promptly and to provide our after-sales services, we need to have the following information:
- your full name in case of a natural person, Tax Identification Number, Tax Office and professional activity for legal persons, so that our delivering employee knows where to deliver the order
- your billing and/or delivery address, so that you receive your order at your premises
- your landline number so that we can directly contact you in relation to your order
- your mobile telephone number so that we can notify you via a text message or a direct call in relation to your order
- your email address, in order for you to be notified on the status of your order.
All the above information is necessary for preventing and identifying any fraud both against you and our company.
Subscribe to our newsletter to remain updated on our offers
In order to subscribe to our newsletter and be updated on our news and offers, you have to supply your email address.
Following your subscription and consequent consent you may have access to all our news and offers, sent to you via email, text messages or instant messaging by using the related services (e.g. SMS, Viber, Push Notifications, etc).
Create a membership account
In order to create a Membership Account you have to supply your email address and set your own personal access codes. By creating a membership account and upon your consequent consent, you may place your next orders without having to fill-in your personal particulars once again. You will have the chance to enjoy an optimum experience, having access to your account data, your previous orders and the status of your pending orders, as well as to all the settings provided at “My Account” page.
As a result, access to all your data is possible, enabling you to add or to amend such data, as the case may be. You may record to your account all the information that is required for placing your orders, without having to record them every single time that you place an order.
Also if you wish so – you may add some extra information, such as your gender and date of birth, which will enable us to offer you customized briefing that suitably match your individual needs.
Profiling (Customized Communication)
In our ongoing effort to offer you a top-end experience, your personal data collected through our website may be used for customized briefing, provided that you have given your consent, under the specific conditions set by the applicable legal framework. Further information on profiling is provided hereunder.
Create a membership account through the social media
- You may create a membership account through your social media, upon giving your consent to the applicable social media account you have chosen.
- When creating an account through your social media, we necessarily collect your email address.
- The additional data collected by the indicated social media account may be either your gender or your date of birth or both, provided that you publicly share them through your social media account.
Further information on the use of Social Media is provided below.
Credit/Debit Card Data
The data of your credit/debit cards shall be requested upon completion of your orders, when you choose this payment method. Your credit/debit card data shall be solely used for being transferred through a safe environment to the related banking institute exclusively for the purpose of completing your order. No credit card data are kept in the systems of our Company.
For having the card owner verified, your card data may be forwarded to a third service provider, associated with your bank, which shall complete the payment through your card.
When are we legally entitled to process your personal data?
According to the General Regulation requirements, we guarantee that we shall process your personal data only in the event that a related legal reason arises, yet abstaining from any further unnecessary or improper process. In particular, you are hereby informed that your personal data shall be subject to processing only in the cases below: a) when you have voluntarily and knowingly given your free, specific, explicit, full and affirmative consent for each purpose for processing (e.g. for receiving our newsletter), b) when we have to process your personal data within a particular contractual framework, c) in case of a related legal obligation or reason of public interest (e.g. for complying with the applicable tax legislation), d) when there is a legal interest, such as for preventing cases of fraud, ensuring security of our network and IT system data, etc.
How long shall we keep your data?
We shall keep your supplied data as long as our communication is on, in the form of your enquiries and requests, for as long as you choose to receive our newsletter or until you withdraw your related consent. Following termination of our communication, we may keep your personal data in case of a related legal obligation (e.g. compliance with the applicable tax legislation) or any serious legal interest.
Where do we forward your data?
You are notified that within the framework of your personal data full protection, we have ensured that all persons working for our purposes and our website technicians shall provide you with the security level we covenant hereunder.
Furthermore, we transfer your personal data only to third parties which we have especially assigned to process your personal data on our behalf. In all these cases, we remain jointly responsible for the processing of your personal data and we set the terms of their processing by third parties, under written instructions and explicit commitment to confidentiality, so that any third party involved in the processing of your personal data to provide the same level of protection.
In addition, your personal data shall not be shared to any other third party without your prior consent, unless this is legally required (e.g. under a court judgment). In any case, you may at any time exercise your legal rights, as the same are analytically set forth below.
According to applicable legislation, you may freely use our website if you have attained the 16th year of age. Otherwise, you may use our website under the supervision of your parents or upon their consent.
Our website uses small identification files, also known as cookies, which allow us to constantly improve and upgrade your navigation within our website and the information provided therein.
- What are cookies and which kind of cookies do we use?
Cookies are small pieces of information in the form of a very short text, consisting mostly of letters and numbers. Cookies are stored in your browser (Chrome, Firefox, etc.) and allow for an effective function of our website. Cookies shall by no means harm users’ computers or the files stored therein. The information stored in cookies is used for identification purposes.
Our website uses the following types of cookies: 1) cookies allowing the execution of core functions of our website (session and functional cookies), 2) cookies which “memorize” your preferences while browsing on our website (tracking cookies), 3) analytics cookies enabling us to collect statistics on the functionality and navigation services of our website.
Chrome – https://support.google.com/chrome/answer/95647?hl=el
Safari – https://support.apple.com/kb/ph21411?locale=en_US
Firefox – https://support.mozilla.org/el.kb/pws-energopoiw-th-leitoyrgia-do-not-track
Edge – https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
In case you use another browser, you should refer to the related instructions.
- Google Analytics
By the order of this website administrator, Google may use such information for evaluating how you use this website, for preparing reports on the website’s activity and for providing further services to the website administrator with regard to website and internet use. The IP address sent from your browser under the Google Analytics tool shall not merge with other Google data.
You may disable cookies by respectively configuring your browser – software. However, you should be aware that you probably may not use the functionalities provided by the website at their entirety. Furthermore, you may prevent Google from collecting and processing the data generated from cookies, related to the use of our website (IP address included), by downloading and installing a plug-in in your browser (available at http://tools.google.com/dlpage/gaoptout?hl=en).
In particular, we would like to point out that Google Analytics of our website has been upgraded by “gat._anonymizelp ();” code, in order to ensure the anonymous collection of IP addresses, also known as IP Spoofing.
Furthermore, this website uses Google Analytics for assessing the data derived from AdWords and the DoubleClick cookie for statistical purposes. Yet, you may deactivate it through the ads preference manager by visiting the link below https://support.google.com/ads/answer/2662922?hl=en.
Use of plug-ins through the social media and services provided by third parties
Our website uses the below mentioned plug-ins through Facebook and Instagram. We use the so-called DoubleClick solution. When you visit our website, at first, your personal data shall not be transferred to these plug-in providers. You may recognize the plug-in provider through the notification within the related framework. Your personal data shall be only transferred when you click on any of the plug-ins: by activating the plug-in, your personal data shall be automatically sent to the related plug-in provider and stored thereat (in case of US providers). Neither do we intervene to the data collected or to the processing thereof nor do we know the purpose or period of their storage. As long as the plug-in provider collects your data through the applicable cookies, you may take some precautions and delete all cookies, before clicking on the grey box through the security settings of your browser.
If you decide to disable a plugin through the DoubleClick solution, the plug-in provider shall receive the information where you had access to through the related subpage of our internet service. We do not know which additional data are to be collected by the plug-in provider. In case of Facebook and according to the plug-in provider in Germany, only an anonymous IP is collected.
The collection of data through plug-ins ορ third service providers does not require you to have a related account or having been connected in the social network. If you are connected, these data will be directly allocated to your account. If you activate the button through the DoubleClick solution for example and relate the page, the plug-in provider shall also store this information at your account and publicly share the same with your contacts. If you do not want to have your profile related to the plug-in or the third service provider, you have to log out before activating the button.
The plug-in provider shall store these data for use profiling purposes and usually for advertising, market research and/or customized layout of a website. In particular, this kind of assessment (also for non-account holders) enables the presentation of customized advertising and notifies the other social network users on your activities at our website. You are entitled to decline this customized profiling and you may exercise this right by contacting the related plug-in provider. For further information on the purpose and the extent of data collection and the processing thereof by the plug-in provider, you are kindly requested to refer to the provider’s confidentiality policy, as set forth below. You may learn about your rights and setting options for protecting your privacy at the links below:
Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA http://www.facebook.com/policy.php – further info on data collection available at: http://www.facebook.com/help/186325668085084
Instagram Inc., 181 South Park Street Suite 2, San Francisco, California 94107, USA https://help.instagram.com/519522125107875
You may also subscribe to our newsletter in order to be briefed on a number of issues. Your subscription is conducted through the double opt-in procedure. According to such procedure, you will receive an electronic confirmation at the email account you supplied at subscription, calling you to confirm that you want to receive our newsletter. If no confirmation is received within 100 days, your subscription shall be automatically deleted. If you confirm your subscription, we will save your email address and other personal data provided, until you unsubscribe and request their deletion. Your personal data are exclusively stored for sending you our newsletter. Recording of further personal data at subscription enables us to customize our newsletters to your individual needs and preferences. These data may be fully revoked when unsubscribing and be no further used. You may at any time unsubscribe from our newsletter by clicking on the ‘unsubscribe’ link contained in every newsletter.
Your personal data shall be collected by us if you voluntarily provide them, for example, when you contact us. We shall use and store these data exclusively for replying to your request, for example for forwarding your request to the competent department so that the latter contacts you.
These data shall be voluntarily supplied upon your explicit consent. As to the information related to your communication channels (e.g. your email address or telephone number), you also agree that we may contact your through such communication channel for promptly replying to your request.
Following the final processing of your request, your data shall be deleted, if you wish so, and since such deletion does not oppose to the legal storing requirements. To this end, you may contact our data protection officer.
Personal Data Security
We hereby guarantee security of the data collected from our website users. We have adopted procedures which assure the personal data you supply either electronically or otherwise. These procedures keep your personal data protected against any disclosure, illegal access, amendment or loss. They also serve for your identification and the safe use of the website and its functions.
In any case, if despite the high level of protection we provide, unauthorized persons acquire access to your personal data by violating our security measures, we shall promptly react for having this violation remedied and for applying the related procedures in order to notify the competent authorities and users, as provided for by the General Regulation.
Your Personal Data Rights
You are hereby notified that you may at any time exercise any of the following rights, as the same are provided for in the General Regulation: a) right to access the information you have supplied and obtain a copy of them, in order to verify legality of their processing, b) right to amend your personal data, c) right to delete your personal data or revoke your consent, unless prohibited under a related legal obligation, d) right to limit processing, e) right to object in case you disagree with processing purposes, f) right to data portability and transfer to other controllers, if technically possible.
With regard to any of the aforementioned rights, you may contact us via email at firstname.lastname@example.org, phone at +30 2811 117608 or through the digital form of our website.
Acceptance of Confidentiality Protection Procedures